An Accessible Council
Local authorities exist to serve their communities. Local people, who rely on their councils for many essential services, have a right to expect that councils will be approachable and that services can be easily accessible. Local authorities need to ensure that information is accessible to all parts of the community at the places and times, and through channels that suit local people best.
The good practice case studies were identified from applications addressing the following sub themes:
- Feedback
How do you use customer feedback to continually improve the levels of access to council information? - Providing Information
How do you provide information about the council to your customers? - Accessing Information
How do you enable easy access to your information? - Customer Care
How do you ensure that customers enjoy a high level of satisfaction in their interaction with the council? - Use of e-government
How are you using e-government to support customer engagement and interaction?
Please click here to view the Good Practice Case Studies
Please click here to view the knowledge links
For more information contact: Clover Rodrigues