The Better Housing Services Improvement Toolkits have been developed by the WLGA to help with the improvement of local government housing services. They provide a flexible template to assist with reviewing services, identifying risk and developing an improvement plan.
Five Better Housing Services Improvement Toolkits are available for the following service areas:
- the strategic housing function
- housing advice and homelessness
- management of the supporting people programme
- housing repairs and improvement
- working with the private rented sector
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All the toolkits have been developed collaboratively, using the expertise available in local government and our partner organisations. The first four were developed in 2007 and are for discrete service areas. The remaining toolkit, developed in 2010 has been designed to improve the work authorities do with the private rented sector and involves a more strategic, cross authority approach.
The toolkits for the strategic housing function and the management of the supporting people programme are being reviewed in the light of policy changes in these areas.
It is important that the improvement toolkits are used constructively, in the spirit of openness and with the full engagement of all stakeholders.
For more information contact: Sue Finch